Returns Policy

If you need to return an item, for whatever reason, please read below. I'm sorry you want to but I'll do my best to make it easy for you.


In accordance with the EU distance selling regulations, You have the right to cancel your order and return the item to me for a full refund. To do this you must contact me within 14 days of receiving your item(s) and you must do this in writing (email). I will organise your refund or simply cancel the order if it has not been paid for.

Get in touch with me by sending me an email to feltmeupdesigns@yahoo.co.uk or through my contact form. A downloadable returns form can be provided upon request but is not necessary for returns.

When contacting me please state the order details and why you wish to return the item (date of order, the username/email address, delivery address you used to order, item name, quantity, price, etc.).

Unless the goods are faulty, you are responsible for the return postage costs. I will provide a refund which includes the cost of outward postage within 14 days of receiving the returned goods, or within 14 days of you providing evidence that you have posted the goods back, whichever is soonest. I am entitled to deduct money from the refund if the item shows evidence of use which diminishes its value in accordance with EU distance selling regulations.

I have yet to have items returned so if you wish to do so please bear with me while I sort out the return and refund.